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Noah's Arkive Home > Technical
Support & FAQ
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Technical Support:
How do I contact technical support?
Image Usasge:
How may I use the Noah's Arkive images?
System Requirements:
What is required to run the NOAH's ARKIVE CD subsets?
Are future editions of Noah's Arkive being planned?
Available Media:
Is NOAH'S ARKIVE available on CD?
What about DVD?
What about new Laser Disk editions?
Troubleshooting:
I am getting Version Conflict and error alerts when I try to install Noah's Arkive, what do I do?
I am getting an error message when I try to browse the images, how can I fix it?
TECHNICAL SUPPORT
Q: How do I contact technical support?
A: Technical support is avilable via email at pathweb@uga.edu.
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IMAGE USAGE
Q: How may I use the Noah's Arkive images?
A: The images are for educational, nonprofit use in face to face instruction, or for use in the preparation of audio-visual materials which will be used on your campus only. Duplication is authorized for use on your campus only. These materials may not be used in any publication without the written consent of the original producer and the International Veterinary Pathology Slide Bank (Noah's Arkive).
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SYSTEM REQUIREMENTS
Q: What is required to run the NOAH's ARKIVE CD subsets?
A: Noah Viewer, the user interface and search tool that is included with Noah's Arkive, has been successfully installed and tested under: Windows 95, Windows 98, Windows ME, Windows NT 4.0, Windows 2000, and Windows XP.
Windows Vista and Mac OS X are not supported at this time. Unsupported operating systems are still able to browse and open images (JPG), but may not be able to access the searchable database (MDB).
Support for Windows Vista and Mac OS X are planned for future versions of Noah Viewer.
Q: Are future editions of Noah's Arkive being planned?
A: Edition 9 was realeased February 2008. Updated versions of Noah Veiwer (currently v8.11) will be released periodically and available for download in the update section. If you would like to be notified by email of these updates please email pathweb@uga.edu with your email address.
Clinical Pathology, Canine, Feline, Equine, Porcine, Ruminant, and WHEAL (Wildlife, Human, Exotic Animals, Avian, and Laboratory Animal) Subsets are available now. Please see Ordering Information for prices and an order form.
Please see How Can I Contribute Images if you are interested.
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AVAILABLE MEDIA
Q: Is NOAH'S ARKIVE available on CD?
A: YES. The images have been digitized from the original slides and are available as subsets on CDs. Available subsets are: Clinical Pathology, Canine, Feline, Equine, Porcine, Ruminant, and WHEAL (Wildlife, Human, Exotic Animals, Avian, and Laboratory Animal). Please see Ordering Information>> for prices and an order form.
Q: What about DVD?
A: The latest updates have been released on DVD's.
Q: What about new Laser Disk editions?
A: Due to the extreme expense of producing a 12" LVD and the obsolescence of the technology, there will be no future versions on LVD.
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TROUBLESHOOTING
Q: I am getting Version Conflict and error alerts when I try to install Noah's Arkive, what do I do?
A:Version conflicts of this type occur when certain system files being copied from the installation CD are older than the same files they are expecting to update on your system. Always select "Yes" to preserve the newer versions of these files. Common version conflicts may occur with DLL and OCX files, and it is not uncommon for multiple conflicts to occur. Just select "Yes" for each. Version Conflict dialog boxes should look something like this:

Near the end of installation, Noah's Arkive Setup may alert you that an error occured. If it does, it should look like this:

It is important to select "Ignore" to continue. This will allow the installation to complete. Note that if you select "Abort", the entire installation process will abort resulting in no software being installed.
Q: I am getting an error message when I try to browse the images, how can I fix it?
A: If the error looks like the one below:

1. First note the name of the file located in the following directory: C:\Program Files\Common Files\Microsoft Shared\DAO\. It should be something like either dao350.dll or dao360.dll.
2. Then copy and paste the bold text (including the double-quote at the end of the line):
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\DAO\dao350.dll"
OR
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\DAO\dao360.dll"
into the run box. Use the line that includes the name of the file you found in Step 1. The run box is located by going to the start menu and clicking on "Run...".
For further information on this issue, see the official Microsoft Support article: http://support.microsoft.com/kb/288706.
If you are still having issues please email pathweb@uga.edu for further assistance.
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Updated November 06, 2009
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